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Policies, Terms & Conditions

SHIPPING

Processing Time: All AEMC store orders are processed and shipped by UPS prepaid only, directly from our factory in Dover NH USA, within 24 to 48 hours (EST). Orders that are placed after 3pm are not guaranteed for overnight delivery.

All payments on our webstore will be credit card only (MasterCard, Visa and American Express). Debit cards, bank checks and purchase orders are not accepted. Orders will charged and processed after shipping confirmation.

NIST Calibration / Rechargeable Batteries: Allow an additional 72 hours for items that contain rechargeable batteries or require NIST calibration.

Expedited Orders: For questions concerning next day shipments, please contact us at storefront@aemc.com.

PO Boxes: Our shipping carrier, UPS, does not ship to PO Boxes. Please ensure that you have a physical address listed for your shipping address. Orders listed as a PO Box for a shipping address will not be processed (International exceptions may apply, please consult storefront@aemc.com).

Freight Charges: We do not mark-up freight or add handling charges. All ship weights are typical. Dimensional weight may apply to product or shipment. These charges are determined by third party software and may be subject to change.

Insurance: For all orders over $100 you will have the option to choose to ship the order insured or not insured. If you choose to not insure your order, AEMC is not responsible for lost or damage goods.

For Export Orders:

1. Customer is responsible for all Customs' import fees, including duties and taxes.
2. Customer agrees to allow AEMC to perform all mandatory filing with the US Census Bureau on his behalf for all orders over $2,500.00 per itemized Schedule B number.
3. Click here for our Export Management System.

NOTE: AEMC Instruments is not responsible for miscalculation of shipping charges due to integrated UPS software.

NOTA: AEMC Instruments no es responsable en caso de error de cálculo de los gastos de envío realizado automáticamente por el software integrado de UPS.

For International Orders: Contact us at export@aemc.com to qualify for a discounted shipping rate.


 

TAX EXEMPT

AEMC MUST have a tax certificate submitted AND approved before placing the order.

PLEASE DO NOT COMPLETE YOUR ORDER BEFORE WE EMAIL YOU THE FINAL APPROVAL TO PROCEED.

BEFORE ORDERING:
Email your fully executed tax exempt certificate to storefront@aemc.com. We will reply to you promptly once it has been approved.

IMPORTANT: If this policy is not adhered to as specified, sales tax will be applied. Orders will not be adjusted once they are processed.

Certificate Must State:
Seller name: Chauvin Arnoux, Inc. d.b.a. AEMC Instruments
Address: 15 Faraday Drive, Dover NH 03820


 

ORDERS

Pricing, availability and specifications are subject to change at any time without notice. AEMC Instruments will not be held responsible for typographical errors pertaining to pricing, availability and specifications. AEMC Instruments reserves the right to cancel any order at any time.



INSURANCE

For all orders over $100 you have the option to ship the order insured or not insured. If you choose to not insure your order, AEMC Instruments is not responsible for lost or damaged goods.


 

PROMOTIONS

All AEMC Storefront Promotional Codes must be entered upon checkout at the time of purchase. Promotions will not be honored or credited to the consumer after the order has been processed. All promotions are valid only for purchases made on our AEMC Storefront. When stated, promotions are valid only within the Continental USA.


 

WARRANTY

All AEMC products carry a warranty against defects of material and workmanship which develop under normal and proper use within 1 to 3 years (depending on product). The warranty covers refund of the purchase price, free repair, or replacement of a defective product returned within 30 days of purchase. This warranty is void if the unit has been modified or abused, or if the defect is related to service not authorized by AEMC Instruments. If a malfunction occurs within the warranty period, AEMC will, at its option, repair or replace the faulty material free of charge, provided we have your product registration on file.
NOTE: All refurbished products include a 1 year warranty only.

This warranty is in lieu of all other warranties, expressed or implied. AEMC Instruments is not liable for any special, indirect, incidental, or consequential damages or losses (including loss of data). This warranty is subject to all local, state, or country laws that may not allow limitation of the terms of an implied warranty, or exclusion or limitation of incidental or consequential damages. As a consequence, this warranty may not apply equally to all users in all locations.

The warranty applies solely to the original buyer of the product. It does not apply to fuses, disposable batteries, or other consumables.

To obtain warranty service, contact repair@aemc.com for a return authorization (RMA #). Complete return instructions will be emailed to you. If AEMC determines that the problem is due to misuse, alteration, accident, or abnormal condition of operation or handling, AEMC will provide an estimate of repair costs and obtain authorization from the user before starting the repair.

You can register your product http://www.aemc.com/support/product-registration.cfm.


 

REPAIR AND CALIBRATION

To ensure that your instrument complies with the factory specifications, we recommend that the product be submitted to our factory at one-year intervals for recalibration, or as required by other standards.

Costs for repair, warranty repair, standard calibration, and calibration traceable to N.I.S.T. (includes calibration certificate and recorded calibration data) are available.

For all standard repairs or warranty repairs please contact repair@aemc.com for a Customer Service Authorization Number (CSA #). You will receive an email with full intstructions to return your instrument for repair. Please include the serial number of the equipment, the invoice number and a brief description of the problem. Please write the CSA# on the outside of the shipping container

All customers must call our Service Center for a (CSA #) before returning any instrument.


 

RETURNS

All returns or repairs must be authorized. Items returned without prior authorization will not be accepted. Contact repair@aemc.com to request a Customer Service Authorization (CSA#) for repairs and customerservice@aemc.com for a Return Material Authorization (RMA #) form. Items returned to us must be sent freight pre-paid and insured.

Product will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with all the original parts and accessories. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of use of the item. A refurbishing fee maybe applied if item is not received in new condition. Special orders are non-returnable.


 

COPYRIGHT

Unless otherwise specified, all materials appearing on AEMC web sites, including text, site design, logos, graphics, icons, and images; as well as the selection, assembly, and arrangement of this content; are the sole property of AEMC. No materials from AEMC sites may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without AEMC’s prior written permission.



PRIVACY

AEMC Instruments web sites log IP addresses and browser types. IP addresses can help us diagnose server problems and administer our sites. IP addresses also allow us to gather general demographic information to help us better serve our customers. AEMC does not link IP addresses to any information that can personally identify the user. Users can browse AEMC sites without entering any personal information, and remain anonymous throughout the browsing session.



REGISTRATION AND ORDER FORMS

AEMC sites include registration and order forms that may request identity information such as name and email address. This information helps AEMC learn more about our customer base. This information is also added (with the customer’s permission) to the AEMC mailing list for informational and promotional announcements. In some instances, AEMC may use this information to contact the user directly. Customers can choose not to receive these materials or be contacted when they complete the registration/order form.



CONTESTS AND PROMOTIONS

AEMC web sites occasionally feature contests that require entrants to provide contact information. This information is used to notify contest winners.



LINKS TO OTHER SITES

AEMC Instruments web pages may include links to external non-AEMC sites. AEMC assumes no responsibility for the privacy practices or content of these sites.



COOKIES

AEMC Instruments sites use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit. When you are purchasing products, cookies are also used to track the contents of your shopping cart.

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